Privacy Policy
Creative Occasions Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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Who we share information with
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How to complain
Contact Details
What information we collect, use, and why
We collect or use the following information to provide services:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Health information (including dietary requirements, allergies and health conditions)
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Website user information (including user journeys and cookie tracking)
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Photographs or video recordings
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Records of meetings and decisions
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Information relating to compliments or complaints
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Occupation
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All your data protection rights may apply except the right to object.
Where we get personal information from
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Directly from you
How long we keep information
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Event Clients: Information is kept for two (2) years after the date of your event. Photographs and video recordings may be retained indefinitely for archival, promotional, or portfolio purposes, unless you request their removal
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Quote Requests: If a potential client decides not to proceed with our services, information related to the inquiry will be retained for two (2) weeks after confirmation
Others we share personal information with
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Professional consultants
How to complain
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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
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If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.
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The ICO’s address:
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Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF -
Helpline number: 0303 123 1113
Last updated 13/10/25